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FAQs

Our HR Experts have prepared a list of FAQs

Here are the most frequently asked questions about HR Expert and our answers to them. If you have any queries or questions about HR Expert, you should find the answers here. If you can’t find what you’re looking for, please complete our online enquiry form and we’ll get back to you soon.

Frequently Asked Questions
Why should I join HR Expert?

A. HR Expert is Australia’s number one and most comprehensive online human resources information source providing members with cost-effective best practice, fully customisable and legally compliant human resource solutions. HR Expert ensures compliance, promotes best practices and offers easy to implement resources to the Australian business community.

HR Expert was created to take the everyday hassle out of managing your human resources, leaving business owners to focus on what they do best; running their business.

Is new content added to the site on a regular basis?

Our in-house team of professional, fully qualified and practicing Human Resources experts are always working on new and updated content for HR Expert members. With hundreds of resources available upon registration, all HR Expert content is developed by leading Australian HR practitioners. HR Expert provides comprehensive and up-to-date templates, policies, procedures, forms, correspondence, toolkits and more. Membership gives license holders unlimited access to download and use our human resources materials in their business.

Who creates the HR Expert content?

All of the material in HR Expert is designed and written by our professional in-house team of fully qualified and practicing Human Resources experts. All material is formatted for a consistent look and feel, which means policies and documents can be seamlessly mixed and matched to create a professional suite of HR resources for use in your business.

What is the minimum membership period?

The minimum membership period is 12 months from the date you join. Your membership will continue indefinitely thereafter unless cancelled by you by giving us one month’s written notice to expire on any 12 month anniversary of the start date.

Can I tailor the content for my own organisation?

All members only content on HR Expert are fully customisable to your business needs. All resources can be downloaded in Word as well as PDF format and it’s easy to integrate our material seamlessly into your organisation.

How much does HR Expert membership cost?

The cost of membership depends on which membership level you sign up to. All pricing information is available on the Pricing tab located within the Membership pages.

What if I have problems logging in or using the service?

If you experience any problems or need any help at all logging in, please contact HR Expert direct during normal office hours (9.00am to 5.00pm EST) Monday to Friday and excluding Australian public holidays.

Outside of these hours, please Contact Us and we’ll do our best to respond as quickly as possible.

How do I sign up?

Sign up is very simple. Just click on sign up and create an account within minutes for instant access.

I have forgotten my membership details. What do I do?

If you have forgotten your password you can request a new one by clicking the ‘forgot your password’ link located on the HR Expert login page. This page can be found by clicking the ‘login’ link at the top right-hand side of the website. For privacy reasons we do not keep a record of your password.

If you have forgotten your email address used on sign up, you can Contact HR Expert.

How can I cancel my membership?

Your HR Expert membership is valid for 12 month from your membership start date. If you wish to cancel your membership prior to its expiry, you can Contact Us.

Can I share my membership details with others?

Sharing of log in details is not allowed. This is because the success of HR Expert and our continuing ability to provide you an excellent service depends on our members not abusing their membership by sharing their personal log-in details with others. For this reason we have built in checks into our systems to help us spot any such abuse. When we suspect log-in details have been shared, we reserve the right to terminate membership of those who engage in such abuse immediately, without notice.

Can I purchase membership on behalf of someone else?

Yes, you can purchase a membership for another person. Gift Membership is available for people who wish to give HR Expert Membership as a present. Gift Vouchers are available from HR Expert.

Who can make changes to my membership?

Only the person named on a Membership (or, in the case of a company, its authorised representative) may request a change to Membership details. Membership fees, however, may be paid by a person other than the Member.

How do I change my membership details?

Once logged into your account, you can update your details using the My Account tab.

How do I renew my membership?

We will make a reasonable attempt to contact you at least twice, by email or telephone, prior to your annual subscription becoming due, to ensure you wish to continue with your membership.

Is there any access or download limits?

HR Expert has three membership levels based on your organisations maturity with no download limitations. A membership to HR Expert gives you unlimited access to all information within your membership category and documents on the website during your membership period.

How long do new members have to wait before they can access HR Expert resources after getting membership?

A. If you make your payment online, you get immediate access to HR Expert resources within your membership category.

Testimonals

  • "Our new Human Resources systems and processes are working extremely well. What we love is the ease of implementing HR Expert’s pre-designed templates and documents into our business. We can highly recommend HR Expert."
    Kristy Johnson
    Managing Director | Designs by Boo Shi
  • "HR Expert is a great solution for the management of our team. The resources on the site are fully customisable and straightforward to implement."
    Joe Purves
    Founder and CEO, Green Finder, Australia
  • "HR Expert made updating our HR department a thorough and easy process. There was no need to hire expensive consultants and we saved thousands. Expert HR provides a single reference source for all of your HR information needs."
    Louise Hoggett
    Director
  • "HR Expert and the online tools is like no other. It makes managing our people and business easy. It’s updates always ensure we are up to date with compliance requirements and enables us to focus on management rather than implementation. I would highly recommended this service to any size business."
    Dr Baljit Lalli
    Director/Principal Orthodontist, Pittwater and Macarthur Orthodontics, Sydney Australia
  • Access Australia’s most comprehensive HR resource centre today