Managing Investigations Guidance Notes

The Managing Investigations Guidance Notes aim to provide a framework which will assist managers to carry out any internal formal investigation process fairly and consistently

Managing Investigations Guidance Notes

You never know when a conflict may arise in your workplace. When employee complaints arise, as an employer you need to take immediate action to stop the alleged conflict. But how can you make sure the decision is unbiased and fair? The answer is by conducting a proper investigation. An investigation is a fact-finding exercise to acquire all the related information on a matter.

Inquiring on the matter will not only yield the evidence, but it will also enhance the credibility of both the investigator and the employer. A serious complaint can lead to a lawsuit, and hence employers should investigate each case in a prompt, thorough and effective manner. A template with detailed guidelines on the investigation procedure can be a helping hand to tackle this complicated situation.

How to Manage the Investigation?

Whenever you learn about a claim of wrongdoing in the workplace, the obligation to investigate arises. As an employer, you need to take careful notes and document objective facts. Choosing the right investigator is the first step to carry out a successful investigation (either internal or external). Start the process by meeting with the complainant to understand all the details. Then thoroughly interview the alleged perpetrator and all witnesses. Try to acquire the relevant documentation from everyone involved before reaching a conclusion. The HR Expert managing investigation guidance notes template will provide managers with a framework to carry out any internal formal investigation process fairly and consistently.

Steps to Follow

  • Ensure absolute confidentiality
  • Provide short-term protection
  • Select the appropriate investigator
  • Create an effective investigation plan to execute
  • Conduct Interviews
  • Come to a conclusion
  • Closure of Investigation
  • Create a written summary of investigation results

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