Grievance Policy and Procedure

Grievances are concerns, problems or complaints that employees raise with their employer. The HR Expert Australia grievance procedure sets out the process that a company should follow when raising or handling a grievance at work.

Grievance Procedure

The concerns, problems or complaints that are raised by employees are termed as grievances. A grievance procedure is a formal way used by the organisation to solve internal disputes among employees. A grievance can be genuine or imaginary that causes a feeling of dissatisfaction or injustice which a worker experiences about his job and its nature, organisational policy and procedures. So, as an employer, it is your responsibility to acknowledge and handle the grievance effectively to prevent it from taking the form of collective disputes.

Importance of Formal Grievance Handling Procedure

A formal grievance handling system gives an outlet for employee frustrations and discontents. Keeping frustrations bottled up can eventually cause issues. When not handled correctly or in a timely manner, grievances can lower the morale and efficiency of employees. It can result in a lack of interest in work, dissatisfaction, absenteeism and ultimately lower productivity. Hence the dissatisfaction or dispute of employment-related matters can lead to feelings of discontentment among employees.

When there is an effective grievance procedure in place, it eliminates the need for arbitrary actions by a supervisor. Hence every organisation should include a clear-cut procedure for grievance handling in the workplace to save time and enhance employee engagement.

Approach to managing grievances effectively: 

  • Quick action
  • Grievance acknowledgement
  • Fact and evidence collection
  • Identification of causes of grievance
  • Execution and review

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